Correction: plant investigation: no parts were returned to the manufacturer for physical evaluation.
However, an on-site evaluation was performed by a fresenius field service technician (fst).
To resolve the reported issue, the fst replaced the power supply assembly to resolve the issue.
A records review was performed on the reported serial number.
An investigation of the device manufacturing records was conducted by the manufacturer.
There were no non-conformances, or any associated rework identified during the manufacturing process which could be related to the reported event.
In addition, the device history record (dhr) review confirmed the results of the in-progress and final quality control (qc) testing met all requirements.
The investigation into the cause of the reported problem was able to confirm the reported failure mode.
During the machine inspection, the fresenius fst identified the resistor of the power control board had been burnt and scorched.
Therefore, the complaint event was confirmed.
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