Manufacturer's investigation conclusion: the reported electrostatic discharge events were not confirmed; however, a controller fault alarm was confirmed via log file analysis.The heartmate 3 system controller (serial #: (b)(6) was returned for analysis, a log file was downloaded, and log files were submitted for review.The log files spanned approximately 10 days (28apr2022 ¿ 07may2022, 02jun2022 per timestamp).Events on 02jun2022 are from product testing at abbott.On 06may2022 at 21:01:48, a controller internal fault alarm activated associated with the boost voltage of the unit.The controller internal fault alarm persisted through the remainder of the log file until after the driveline was disconnected for a controller exchange.There were no other notable alarms in the log file related to the reported event.The system controller was tested and passed all stages of testing.The unit was able to operate as intended and was able to run on a mock loop for an extended duration without issue.The reported event was not reproduced.The root cause of the reported event was unable to be determined in this analysis.The device history records were reviewed and the records revealed the heartmate iii system controller (serial#: (b)(6)) was manufactured in accordance with manufacturing and qa specifications.Heartmate iii instructions for use section 7 ¿ ¿alarms and troubleshooting¿ and heartmate iii patient handbook section 5 ¿ ¿alarms and troubleshooting¿ explains how to properly interpret and troubleshoot all alarms, including controller fault alarms.Heartmate iii instructions for use section 8 ¿ ¿equipment storage and care¿ and heartmate iii patient handbook section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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