Medical device expiration date: unknown.Initial reporter address 1: (b)(6).Device manufacture date: unknown.Investigation summary: a complaint of packaging being easily compromised was received from the customer.A photo was provided for investigation.Through visual inspection, the customer complaint was confirmed.There were bubbles/ rips in the packaging.There was also a package opened.A device history record review could not be performed on model 2420-0007 because the lot number is unknown.Due to a physical sample not being received, a full investigation could not be performed, and a root cause could not be determined.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
|