Manufacturer's investigation conclusion: the reported event of atypical power cable disconnect alarms was confirmed via the provided log file.However, the reported events of the controller sounding faint, the controller¿s white cable being kinked, and the controller having dim green pump leds, were not confirmed.The provided log file contained data spanning approximately 2 days ((b)(6) 2022 per timestamp).The pump maintained speeds above the low speed limit while connected to the driveline.Atypical power cable disconnect alarms (alarms not associated with a power source exchange) were observed throughout most of the data while batteries were in use.The alarms appeared to have been caused by the rsoc within either cable briefly fluctuating below the alarm threshold.No other notable events were observed.The system controller (serial number (b)(4) was not returned for analysis.The root causes of the reported events were unable to be conclusively determined through this analysis.Review of the device history record for system controller, serial number (b)(4), showed the device was manufactured in accordance with manufacturing and quality assurance specifications.The controller was shipped to the customer on (b)(6) 2017.The heartmate ii patient handbook (rev.F, ¿safety checklists¿) instructs users to regularly inspect their equipment for damage, including damage to the system controller¿s power cords and speakers, and to obtain replacements if needed.The heartmate ii patient handbook (rev.F, ¿alarms and troubleshooting¿) describes all alarms (visual and audible) and what action should be performed when they do occur, including alarms associated with power cable disconnect conditions.The heartmate ii patient handbook (rev.F, ¿emergency contact list¿) cautions users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
|