The complaint investigation for false negative sars-cov-2 igg results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and in-house testing.Return testing was not completed as returns were not available.Trending review did not identify any trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with lot 35143fn00 and the complaint issue.In-house sensitivity testing was completed with complaint lot number 35143fn00.Testing met acceptance criteria and the product is performing as expected.Labeling was reviewed and sufficiently addresses the customer's issue.Based on our investigation, no systemic issue or deficiency with the sars-cov-2 igg reagent for lot 35143fn00 was identified.
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