The reported issue was unconfirmed.The root cause was not able to be isolated as the reported issue was not duplicated during evaluation.The device was evaluated and the reported issue was unconfirmed during a functional check where the device showed no errors.No repairs for the reported issue were made.The device underwent a 2k hour pm.Exchange of pumps, heater, drain ports.Device underwent a functional and safety test, sensor calibration and stl/mtk and device passed all applicable tests.It was unknown if the device was influenced by the reported failure, however the device met specifications during evaluation.The device was not in use on a patient.The device history record review was not required as the reported event was unconfirmed.The labeling review was not required as the reported event was unconfirmed.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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