Manufacturer's investigation conclusion: the reported event of a damaged bend relief was not confirmed.The heartmate 3 system controller, serial (b)(6), was not returned for analysis.Additional information stated that the controller was exchanged and will not be returned for evaluation.Per provided information, the system controller was exchanged due to a damaged bend relief.There were no additional images or documents regarding the reported event.A root cause of the reported event was not determined through this analysis.Device history records were reviewed and showed no deviations from manufacturing or quality assurance specifications.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate 3 instructions for use section 8, entitled ¿equipment storage and care¿, and heartmate 3 patient handbook section 6, entitled ¿caring for equipment¿, explain how to properly care for all equipment heartmate 3 instructions for use section 8-¿equipment storage and care¿ and heartmate 3 patient handbook section 6-¿caring for the equipment¿ explain how to properly maintain the integrity of the system controller.No further information was provided.The manufacturer is closing the file on this event.
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