The manufacturer is reporting the following complaint after a voluntary review of all complaints (reportable or not) since 2016.This report is being filed now, after being scrutinized under a newly revised risk matrix, recently adopted after inspection.The unit had discoloration in the tubing.The device met the criteria for bacterial contamination.The technician discovered multiple parts needing replacement as well as a cleaning procedure.During the investigation and servicing, we tested the water path surface and the results verified bacterial contamination in the unit as the cfu/ml count was greater than 738.0.After these parts were replaced and a cleaning and disinfection cycle was performed, the water path was tested.The results were 0.6 cfu/ml in the range of acceptable level, and functionality was restored.
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