Trackwise # (b)(4).Updated section: b4, e3, g4, g7, h2, h6, h10 the device was not returned to maquet cardiac surgery for investigation.However, photos of the damaged device were received.In the photos, three heartstring iii boxes are visible that have visibly torn, dented, and damaged packaging.The inner plastic carton also appears to be caved inward.We are unable to see the actual devices in the photographs to assess damage to the product.The reported failure "shipping problem" is confirmed.The dhr, shop floor paperwork was reviewed.The vendor certifies that this device lot conforms to all applicable product specifications.The lot history record review was completed.There were no ncmrs, rework, or deviations documented for the reported lot number.Based on the dhr/lhr review results, it was determined that there is no relation between the batch manufacturing process and the reported failure.
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