Manufacturer's investigation conclusion: the reported event of damaged strain reliefs was unable to be confirmed.The heartmate 3 system controller (serial number: (b)(4) was not returned for analysis.A log file was submitted for review; however, the log file was not associated with this event and was from a different controller.Multiple good faith effort attempts were made requesting log files from the second controller, and if any product will be returning; however, no response was received.The device history records were reviewed for the system controller (serial number: (b)(4) and was found to pass all manufacturing and qa specifications before being shipped to the customer.Heartmate iii instructions for use section 2 entitled ¿system operations¿ and heartmate iii patient handbook section 2 entitled ¿how your heart pump works¿ states ¿do not twist, kink, or sharply bend the driveline, system controller power cables, the power module patient cable, or the mobile power unit patient cable, which may cause damage to the wires inside, even if external damage is not visible.Damage to the driveline or cables could cause the left ventricular assist device to stop.If the driveline or cables become twisted, kinked, or bent, carefully unravel and straighten.¿ the patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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