The customer reported lower than expected bu patient sample results obtained from a patient sample using vitros bubc slide lot 0216-0448-8109 on a vitros xt7600 integrated system.The most likely assignable cause is user error caused by a combination of pre-analytical sample mix up and improper pre-analytical sample handling.The indices for hemolysis, icterus, turbidy (hit) from each test event were different between some of the initial and repeat test events and the customer indicated the vitros users did not use proper laboratory practice when retesting the samples, which were left uncapped and exposed to light for extended periods before retesting.Per the vitros bubc instructions for use: handle and store specimens in stoppered containers to avoid contamination and evaporation.Protect specimens from light.In vitro exposure to light may alter bilirubin chemical and spectral properties because of the formation of photobilirubin.Historic quality control results indicated vitros bubc slide lot 0216-0448-8109 was performing as intended on the vitros xt7600 integrated system, however, neither control level adequately evaluates performance of the vitros bu assay for sample with bu concentrations of those associated with this issue.Therefore, a reagent issue cannot be entirely ruled out as a contributing factor.The customer gave no indication the vitros xt7600 integrated system was not performing as intended, however, since no diagnostic within-run precision testing was performed to assess instrument function, an instrument related performance issue cannot be completely ruled out as contributing to the event.Continual tracking and trending of complaints has not identified any signals that would indicate a potential systematic issue with vitros bubc slide lot 0216-0448-8109.Email address for contact office above is (b)(6).
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