Manufacturer's investigation conclusion: analysis of the log files that were provided by the account confirmed driveline power fault alarms; however, a specific cause could not conclusively be determined through this evaluation.The account submitted log files for review.The system controller event log files contain data from 03mar2022 at 10:19:52 through 15:55:05 when the driveline was disconnected and 13jun2022 at 16:11:52 through 14jun2022 at 16:11:52 post controller exchange.Additional events from additional controller contain data from 07jun2022 at 5:19:24 through 08jun2022 at 16:11:22 when the driveline was disconnected and 15jun2022 at 15:37:24 through 15:42:49 post controller exchange.Driveline power faults were captured throughout the entirety of the log file relating to a power a broken fault (f4).The pump appeared to function as intended.The heartmate 3 vad modular cable was not returned for analysis.Multiple attempts for additional information regarding product return were sent to the customer and no further detail was provided.The relevant sections of the device history records was reviewed and showed no deviations from manufacturing or qa specifications.The heartmate 3 lvas instructions for use (ifu) is currently available.Section 7, ¿alarms and troubleshooting¿, explains all alarms, including the driveline power fault alarm, and the actions associated to resolve the alarms.The driveline power fault alarm is an example of a non-transient alarm that requires specific user action to resolve the alarm condition and remains on the user interface screen until the alarm condition is resolved or permanently disabled, and therefore does not appear in alarm history.This ifu instructs users to ¿replace any equipment component that appears damaged or worn¿ in the ¿safety checklists¿ section.Also in this ifu, section 2 ¿system operations¿ and section 6 ¿patient care and management¿ explain that ¿damage to the electrical conductors within the driveline may or may not be preceeded by visible damage to the outer layer of the driveline.¿ signs of driveline damage can include a driveline power fault or driveline communication fault on the system controller.The heartmate 3 patient handbook also contains a section on ¿alarms and troubleshooting¿, which explains all alarms, including the driveline power fault alarm, and the actions associated to resolve the alarms.A section on "handling emergencies" is also included.No further information was provided.The manufacturer is closing the file on this event.
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