Manufacturer's investigation conclusion: the reported event of controller fault alarms was unable to be confirmed.The heartmate 3 system controller (serial number: (b)(4) was not returned for analysis; however, a log file was submitted for review.A review of the submitted log files showed events spanning approximately 3 days (05mar2022 ¿ 07mar2022 per timestamp).Lvad internal faults were active from 05mar2022 at 19:48:28 ¿ 07mar2022 at 10:49:34.The alarms did not clear in the log file.These alarms were a result of an esd event which is covered under manufacturer report number 2916596-2022-01559.There were no other notable alarms active in the log file.Additional information provided on 09mar2022 stated that no product will be returning.Additional information stated that the patient had a controller fault alarm that was only revealed when connecting to the system monitor.The lvad internal fault alarms may result in a controller fault alarm; however, after a review of the log file, there were no controller fault alarms active.The root cause of the reported event was unable to be conclusively determined through this investigation.Heartmate iii patient handbook (rev.C) section 7 entitled ¿alarms and troubleshooting¿ and heartmate iii patient handbook (rev.C) section 5 entitled ¿alarms and troubleshooting¿ addresses how to properly interpret and troubleshoot all system alarms including controller fault alarms.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The device history records were reviewed for the system controller (serial number: hsc-062256) and was found to pass all manufacturing and qa specifications before being shipped to the customer no further information was provided.The manufacturer is closing the file on this event.
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