Manufacturer's investigation conclusion: the reported event of the mobile power unit not supplying power was confirmed.The mobile power unit (mpu) (serial number: (b)(6)) was returned for analysis to the service depot with a kink in the patient cable of the mpu.The mpu was evaluated and tested on 25aug2022.The mpu was connected to ac power and did not power on confirming the reported event.The mpu¿s patient cable was then manipulated near the kink area and a yellow wrench would momentarily appear on the mpu.The cable was replaced with a known functional patient cable and the mpu was able to function normally.All other components were found to be in good condition.The mpu was forwarded to the product performance engineering (ppe) lab for further analysis.The returned mobile power unit was connected to a test system controller and mock loop.Upon powering on the mpu, a yellow wrench began flashing.The insulation of the underlying was tested, and the yellow and gray wires were found to have an open loop indicating that they were shorting to the shield of the cable.A test patient cable was inserted into the mpu and the mpu functioned as intended.The outer jacket was removed, and damage was observed to the yellow and gray wires.The device history records were reviewed and the records revealed the mobile power unit (serial number: (b)(6)) was manufactured in accordance with manufacturing and quality assurance specifications.The customer order was shipped on 14dec2020.Heartmate iii instructions for use (rev.C) section 8 entitled ¿equipment storage and care¿ and heartmate iii patient handbook (rev.D) section 6 entitled ¿caring for the equipment¿ addresses how to properly care for and maintain the equipment for proper use.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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