Manufacturer's investigation conclusion: the reported event of atypical power cable disconnect alarms was confirmed via analysis of the log file downloaded from the returned system controller (serial number: (b)(4); however, the alarms were not reproduced during testing of the returned controller.The downloaded log file contained approximately 4 days of data (b)(6) 2022 per the timestamp).The log file captured power cable disconnect alarms that were not associated with true power cable disconnections on (b)(6) 2022 from 09:33:30 to 09:45:18 due to the relative state of charge (rsoc) dropping to approximately 0 v.The atypical alarms occurred while connected to 14v batteries and occurred on the white power lead.No other notable alarms were observed in the log file.The atypical alarms did not affect the controller¿s ability to operate the pump at the set speed.The returned system controller passed functional testing and evaluation of the power cables did not reveal any issues.The controller successfully operated in a mock circulatory loop for an extended period of time without any issues or atypical alarms being produced, including when the controller power cables were manipulated by hand.The root cause of the reported event could not be conclusively determined through this analysis.The device history records were reviewed and the records revealed that the heartmate ii system controller, serial number (b)(4), was manufactured in accordance with manufacturing and qa specifications.The system controller was shipped to the customer on (b)(6) 2017.Heartmate ii instructions for use section 7 ¿ ¿alarms and troubleshooting¿ and heartmate ii patient handbook section 5 ¿ ¿alarms and troubleshooting¿ cover all alarms (visual and audible), including power cable disconnect alarms, and the actions to take if the issue does not resolve.The patient handbook and the instructions for use caution the user to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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