(b)(4).A date of the event could not be obtained from the customer.We only recently received samples, which were forwarded for evaluation to the headquarter where we purchase the product from.As soon as the investigation is completed, a supplemental report will be filed.
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Customer states hemolysis.The photo provided is from a draw on the same patient, same collection, using the greiner needle and tube and a smaller non greiner tube for the pour off.There were no difficulties with the draw.The psr [phlebotomist] has been with quest for over 20 years and very skills in phlebotomy.The increase in hemolyzed samples for chemistries continue to greatly impact their tnps [test not performed] and are of great concern.The used centrifuge in use is the drucker 642e.Horizon 642e.Approximate percentage of tubes displaying hemolysis 12-15 samples per week (at times).The tourniquet is applied for <1minute.Tubes are all filled to fill mark.
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Received 1 rack of 455071p/a22034pa for evaluation.We have no remaining inventory of the material/batch.We have no further complaints for the material/batch.We forwarded the complaint, customer samples and customer picture to our affiliated headquarters in austria from which we receive this product.According to their investigation and comments, a check of all relevant process parameters did not reveal any deviations which could be associated with the complained errors.Customer samples were evaluated, and no deviations related to the claimed issue were observed.The alleged malfunction cannot be confirmed.Corrected data: h3: samples received; h6: type of investigation, investigation findings, investigation conclusion; h10 manufacturer narrative.
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