Manufacturer's investigation conclusion: incidental findings during the investigation found fluid ingress.The reported event of a communication issue with the system controller was confirmed.The heartmate ii system controller, serial (b)(4), returned without being able to communicate with the system monitor.The white cable jacket and shielding were stripped back revealing a detached orange transmission communication wire with fluid ingress in the cable.There damage was found at the start of the strain relief on the controller housing side.This wire was responsible for the lack of data transmission and so the power cables were replaced to continue testing.The controller was then functionally tested and found to operate as intended during analysis.No atypical alarms were produced during testing.The controller was able to support pump function for an extended period of time.The root cause for the reported communication issue was a severed orange communication wire in the white power cable.Device history records were reviewed and showed no deviations from manufacturing or qa specifications.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate ii instructions for use section 8-¿equipment storage and care¿ and heartmate ii patient handbook doc.Section 6-¿caring for the equipment¿ explain how to properly maintain the integrity of the system controller.The ifu states how to store, transport, and maintain the system controller to prevent damage such as tears and fluid ingress.No further information was provided.The manufacturer is closing the file on this event.
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