Manufacturer's investigation conclusion: the reported event of no external power alarms while connected to the mobile power unit (mpu) was confirmed via analysis of the submitted log file.The submitted log file contained approximately 83 days of data (b)(6) 2022 per the timestamp).The log file captured no external power alarms on (b)(6) 2022 from 20:19:38 to 20:19:39 and on (b)(6) 2022 at 18:44:09 due to losses of external power while connected to the mpu.The alarms resolved once external power to the mpu was restored.The system controller backup battery supported the system during the losses of external power without any issues.No other notable alarms were observed in the log file.The alarms did not affect the controller¿s ability to operate the pump at the set speed.Additional information provided communicated that the patient is using a locking version of the mpu ac power cord.Multiple attempts were made to obtain additional information (including if the mpu ac power cord became loose at the wall outlet or from the back of the unit, or if there were and environment circumstances that would have affected ac power at the time of the event); however, no response was received.The root cause of the reported event could not be conclusively determined through this analysis.The device history records were reviewed and the records revealed that the mobile power unit (mpu) was manufactured in accordance with manufacturing and qa specifications.The mpu was shipped to the customer on (b)(6) 2020.Heartmate 3 instructions for use section 7 ¿ ¿alarms and troubleshooting¿ and heartmate 3 patient handbook section 5 ¿ ¿alarms and troubleshooting¿ cover all alarms (visual and audible), including no external power alarms, and the actions to take if the issue does not resolve.Heartmate 3 instructions for use section 3 ¿ ¿powering the system¿ and heartmate 3 patient handbook section 3 ¿ ¿powering the system¿ explains how to properly use the mobile power unit (mpu) and that in the event the mpu loses power the patient is instructed to switch power sources as the backup battery in the system controller will only temporarily power the pump.The patient handbook and the instructions for use caution the user to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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