It was reported that the patient was seen in clinic on (b)(6) 2022.They had no external power alarms.The alarm on (b)(6) 2022 occurred from 330-524.The patient did not recall hearing any alarms.The patient also had no external power alarms on (b)(6) 2022 and (b)(6) 2022.Provided information stated the patient was unsure if the ac power cord came loose from the wall outlet but was likely the issue.Additionally, the patient had a v-lock connector, there were no environmental circumstances, and the patient did not deliberately disconnect power to the mpu.
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Manufacturer's investigation conclusion: the reported event of no external power alarms were confirmed via log file analysis.A review of the submitted log file contained data spanning approximately 49 days (26may22 ¿ 14jul22 per timestamp).On (b)(6) 2022 from 3:35:23 ¿ 5:24:45, (b)(6) 2022 from 3:17:31 ¿ 3:17:35, and (b)(6) 2022 from 6:40:49 ¿ 6:40:50, the no external power alarm activated while connected to the mobile power unit (mpu) due to both white and black lead voltages diminishing to ~3v.This was due to a loss of ac power and is consistent with an ac cord disconnection.The alarms cleared on its own shortly after each time after the cord was plugged in.The backup battery was able to provide power to the controller during these events.The alarm did not affect the controller's ability to operate the pump at the set speed.No other notable alarms were active in the log file.The mobile power unit (mpu) (s/n: (b)(4)) was not returned for analysis and remains in use.No additional documents or photos were submitted.A root cause for the reported event was unable to be conclusively determined through this analysis.Heartmate ii instructions for use, rev.C, section 7 ¿ ¿alarms and troubleshooting¿ and heartmate ii patient handbook, rev.C, section 5 ¿ ¿alarms and troubleshooting¿ addresses how to properly interpret and troubleshoot all system alarms, including no external power alarms.The patient handbook and the instructions for use caution the user to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Device history records were reviewed and showed no deviations from manufacturing or qa specifications.No further information was provided.The manufacturer is closing the file on this event.
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