As per notes, the clamp slipped off the sensor and the cap came off which required another step to retrieve the cap.The entire sensor was removed, there was no harm to the patient and the sensor will be returned to senseonics for analysis.Rma-18452 was created for return of product without replacement.As per notes, user was doing fine.No further resolution was found necessary for this complaint.
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Upon reception of the rma, a visual inspection confirmed the customer's complaint.Pictures do show that the end cap of the sensor popped off while it was being explanted.Though the end cap was not received in-house with the rma, the case note confirms that fragments of broken sensor were successfully removed.Bubbles were observed close to the cap interface.Forcep marks were visible on the edge of the sleeve where cap came off.Breakage of sensor during removal is a known and anticipated potential adverse effect, which does not require additional investigation.Per case notes, sensor fragments were successfully removed.There was no harm to the user.User is doing fine.No further resolution was found necessary for this complaint.H3.Device evaluated by manufacturer? yes.H6.Type of investigation updated to 10.
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