Corrected information was provided in sections b.5.Removed fda product code 4019.Additional information was provided in sections h.2., h.11., h.6., and h.10.No service record relevant to the complaint reported events was found.However, the system was last serviced prior to the reported event per service record (sr) opened.The system was found to meet all cosmetic and performance standards per the service test procedure (stp).A system non-conformance based review of the batch/lot/serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this lot/batch/serial number was performed.No similar complaints were reported for the product lot/batch/serial under investigation.No servicing has been requested by the customer in response to the reported event.Therefore, the root cause of the reported event is inconclusive.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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