This report is being submitted to relay additional information and device evaluation.The following sections are being reported: b4: date of this report was updated.G3: date received by manufacturer was updated.G6: type of report was updated.H2: type of follow up was updated.H3: device evaluated by manufacturer was updated.H6: type of investigation codes were updated: 3331, 4110, 4111, 4114.H6: investigation findings code was updated: 213.H6: investigation conclusion code was updated: 4315.H10: narrative/data was updated.One certain® bellatek® titanium abutment 4.1mm, ildat4 was not returned for investigation.Based on the evaluation, the device malfunction could not be verified.However, there is no existing nonconformance/capa/hhe/d/ie/product holds against the reported devices that could cause or contribute to the reported event.The abutment was milled in good faith that the design provided was from an accurate replication of the patient¿s mouth, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.Dhr review was completed for the subject lot number (8732527-1).It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformance's, which could have caused or contributed to the reported event was noted as part of the dhr.Lot was inspected and passed all acceptance criteria by qa.Monthly post market trending review identified no adverse trends or corrective actions for the reported events or device.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product.Zimvie quality management system (qms) has controls in place to ensure the distribution of conforming product.Therefore, based on the available information, the products were likely within specifications and conforming when they left zimmer biomet.A lot number specific complaint history review is not conducted for psp complaints.Patient specific products have a unique one-time use lot number.Therefore, a lot number specific history search for this complaint is not performed.Based on the investigation and risk review, the most likely cause for the reported event per rm-00057-haz (rev 18) is incorrect design for patient restorative space/excessive torque due to customer error.No further investigation or immediate capa/hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
|