Other, other text: additional information in h6 and h10.Product is beyond 21 years from manufacture date of 2001-08 and there was no indication of a manufacturing defect during the investigation, so a device history record review was not performed.A service history review identified this device has not been in for service previously.No product sample was received; therefore, visual and functional testing could not be performed.The reported issue could not be confirmed as no product sample was received for evaluation.If the product is returned, the manufacturer will reopen this complaint for further investigation.
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