The returned device first time in for service about 9 years in the field and the reported problem is a user perception from normal sr err display in the home screen of the monitor anytime a reading is not been detected.The device history record (dhr) review is not applicable or relevant because the results of the complaint investigation do not indicate a problem with the initial manufacture or prior repair of the device.Device manufactured in 2011.Operator of device is unknown.No information has been provided to date.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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