Note: product reference 4433742 is not cleared for sales in the usa, but it is similar to the product reference cleared under #510k130576.Batch history review: we have checked the manufacturing file of batch nr (b)(4).Which complies with our specifications and does not present any discrepancy.No other similar complaint was reported to us on this batch of access ports released in may 2021.Investigation results: we did not receive the complaint sample or the x-ray pictures for investigation.Conclusion: without the complaint sample or the x-ray pictures for investigation, no thorough investigation is possible and we cannot conclude on the real cause of the incident encountered by the customer.If new element become available in the future, we will reopen this complaint.This is a rare incident (0.06%), known risk of the access port implantation.No corrective action is envisaged for the moment.
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