Other, a device history record (dhr) review was performed.No problems or issues were identified during the dhr review.No product sample was received; therefore, no visual and functional testing could be performed.The reported issue could not be confirmed due to the fact that no samples, pictures or videos were received to perform a thorough investigation.If the product is returned, the manufacturer will reopen this complaint for further investigation.Operator of device: patient/consumer this remediation mdr was generated under protocol (b)(4) as a result of warning letter cms# (b)(4).
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