One sample was received in used condition, decontaminated without its original packaging inside a plastic bag.The sample was visually inspected and using a syringe, was inflated with air.Per visual inspection, every component is in good condition, no defects were found in the sealed package.The sample was deflated in order to detect if the cuff can be deflated or if there is an occlusion in the inflation line which could cause the retention of air.The sample cuff can be deflated, therefore the customer complaint was not confirmed and a root cause could not be determined.A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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