This mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).A manufacturing device history record (dhr) review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Both tamper seals were broken.Top case was found cracked by the right bottom corner.Force sensor bridge found in pump event history log.Occlusion test and power up test were able to duplicate the reported problem.The root cause of the reported issue was found to be fluid ingression onto the main board via a crack caused by customer.Actions were taken to mitigate the reported issue: replaced main print circuit board and cases.
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