As reported, before entering the patient for an unspecified procedure, upon opening the packaging the user found the head end of an ngage nitinol stone extractor basket wire was fractured and could not be used.The procedure was completed by using another device.There were no adverse effect to the patient reported.
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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Corrected information: h6: component code (annex g).Event description: as reported, before entering the patient for an unspecified procedure, upon opening the packaging the user found the head end of an ngage nitinol stone extractor basket wire was fractured and could not be used.The procedure was completed by using another device.There were no adverse effects to the patient reported.Investigation ¿ evaluation a visual inspection and functional testing of the returned device was conducted.A document based investigation was also performed including a review of complaint history, device history record (dhr), manufacturing instructions, the instructions for use (ifu), and quality control procedures.One ngage nitinol stone extractor was returned in its packaging tray, in an open package.Inspection of the returned device noted: two of the basket wires were pulled free from the basket sheaths that normally hold the basket wires in place.No basket wire(s) were physically broken, however, the wires bent.A functional test determined the handle did move the basket assembly in and out, but did not actuate basket formation.A review of the device history record found no non-conformances related to the reported failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.Because there were no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in the field.A review of relevant manufacturing and quality control documents was conducted.All extractors are verified to assure the basket opens and closes properly.Cook has concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: important: excessive force could damage device.The returned device was found to have had two of the basket wires pulled free from the basket sheaths.The loose basket wires were bent, possibly indicating that excessive force was applied to the device, but no information related to device handling is known, preventing the cause of the issue from being conclusively determined.Per the quality engineering risk assessment, no further action is required.The appropriate personnel have been notified, and we will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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