Zimmerbiomet complaint number: (b)(4).Weight: unknown / not provided.Date of event: unknown / not provided.Brand name: unknown / not provided.Catalog and lot number: unknown / not provided.Dental implant: xiitp5485, osseotite tapered certain prevail implant 5/4 x 8.5mm, lot number: 2022011159.No device catalog or lot number was provided so a device history record review and a complaint history review could not be performed.Since the device will not be returned, identifying a definitive root cause will not be possible.Should additional information be received which identifies the product or indicates that the device may have caused or contributed to the event, an additional report will be submitted.
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This report is being submitted to relay additional information and device evaluation.The driver was not returned.The reported event was non-verifiable without return of the device involved.Based on the evaluation device malfunction could not be verified.Additionally, there is no existing nonconformance / capa / hhe/d / ie / product hold against the reported devices that did or could cause or contribute to the reported event.Monthly post market trending review identified no actionable events or corrective actions for the reported event or devices.Zimvie quality management system (qms) has controls in place to ensure the distribution of conforming product.Therefore, based on the available information, the product was within specifications and conforming when it left zimvie.Dhr review and complaint history review by lot number could not be performed, as the lot number associated with the reported product (unknown biomet driver) is not available.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product within specifications.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.A definitive root cause could not be determined.However, based on the investigation, ifu and risk files, the most likely cause determined from the investigation is failure to follow recommended guidance for usage in surgical manual -- torque or speed applied during placement/seating exceeds recommended value.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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