Date of event: unknown, not provided.The best estimate date is between 20 jan 2022 and 29 sep 2022.(b)(4).Product evaluation could not be performed because the product was not returned.The complaint issue reported could not be confirmed and no product deficiency could be identified.The manufacturing process record was evaluated and revealed that the product was manufactured and released according to specifications.A search of complaints related to this production order (po) was performed.The search revealed that no additional complaints were received for this po.As a result of the investigation there is no indication of a product quality deficiency and the reported issue could not be verified.Attempts have been made to obtain the missing information; however, no definitive response has been received.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Section d9.Device available for evaluation? yes.Returned to manufacturer on: nov.21, 2022.Section h3.Device evaluated manufacturer? yes.Device evaluation: visual inspection under magnification revealed that the lens was cut into two pieces with both haptic detach and missing.Due to the returned condition of the lens, no further product evaluation could be performed.The complaint issues were not confirmed.The other observed issues during the product evaluation could not be confirmed to be related to a manufacturing or design issue.Conclusion: as a result of the investigation, there is no indication of a product deficiency or product malfunction.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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