Model Number 7703 |
Device Problem
Missing Test Results (3267)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/08/2022 |
Event Type
malfunction
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Event Description
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The customer from mexico alleged that her blood glucose readings were not being stored in the memory of the contour plus meter.There was no allegation of an adverse event.The customer was advised to return the device for evaluation.A replacement meter kit was sent to the customer.
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Manufacturer Narrative
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The patient/family was the initial reporter, so personal information was not entered.No information was captured as the customer's weight was not provided.The device identifier # was left blank as it could not be determined based on the available model #.
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Manufacturer Narrative
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The customer did not return the device for evaluation.Therefore, an in-house testing was performed with the in-house contour plus meter and in-house contour plus test strips using blood sample, which gave a satisfactory performance.The blood glucose readings obtained during the in-house testing were properly stored in the meter's memory.Additionally, a device history record was reviewed for the suspected contour plus meter and no manufacturing anomalies were found.
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Search Alerts/Recalls
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