A review of the manufacturing and inspection records for this lot was conducted, and no deviations and non-conformances were recorded.Quality engineer and complaint analyst reviewed the sample returned from the customer.Customer returned filter, cartridge and delivery sheath.It was found that filter was encased in the liner, and liner was removed from the catheter sheath at length approximately 1.2 cm distal side of the deliver sheath.Sample was functionally evaluated by removing the strain relief.There was kink/damage found on the delivery sheath.Delivery sheath liner was removed from the sheath and reviewed.User pushed the filter through the delivery sheath and liner was removed from the delivery sheath and caught on the filter leg.Complaint was confirmed.Capa c-2020-052 will investigate root cause and corrective action of this issue.
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