The lens was returned for evaluation.Solution is dried on the lens.The lens was returned in multiple pieces.Scratches are observed on the lens.A deep gouge is observed on the optic portion of one of the pieces.The file indicates the use of a qualified cartridge with an unspecified handpiece.Two viscoelastics were indicated, only one is qualified for this lens/cartridge combination.Lens damage was observed.All lenses are 100% inspected for cosmetic attributes and the damage exhibited by the returned complaint sample would not have met company release criteria.Based on our observation, it can be reasonably concluded that the damage is not manufacturing related.Due to the presence of surgical solution and the condition of the returned sample, the damage is most likely related to customer handling.The manufacturer internal reference number is: (b)(4).
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