(b)(4).Software version unknown.Retainer ring = black.Insulin pump case: ngp.Patient returned insulin pump for an alleged blank display observed (b)(6) 2022.Insulin pump received with flashing blank display.Unable to perform the displacement test, sleep current test, active current test and self test due to blank display.Unable to download history files and traces using thump due to blank display.Insulin pump was cut open to perform visual inspection and found no physical or moisture damage on electrical board, force sensor, motor.Test p-cap and reservoir locked properly into reservoir compartment during testing.The following were noted during visual inspection: scratched lcd window, pillowing keypad overlay, and keypad overlay texture damage.Blank display was observed during analysis and was isolated to pcba 2 (ic u1).Insulin pump failed to download history files and traces due to blank display.The insulin pump involved in this event is the ngp 640g insulin pump which is not marketed in the united states.However, the device is similar to the ngp insulin pump, which is marketed in the united states.Medtronic, inc.(medtronic) is submitting this report to comply with 21 c.F.R.Part 803, the medical device reporting regulation.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information in the time allotted and has provided as much information as is available to the company as of the submission date this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employees caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any "defects" or has "malfunctioned".These words are included in the fda 3500a form and are fixed items for selection created by the fda, to categorize the type of event solely for the purpose of reporting pursuant to part 803.Medtronic objects to the use of these words and others like it because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.
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