Spontaneous communication from patient stating that she has had issues with her pump serial number: (b)(4).Due date unknown since she received it, patient is getting alarms with no display of any alarm code.Patient was informed of cassette recall and advised that it may be a cassette issue not necessarily a pump issue but that we would replace both.Patient has 7 cassettes on hand all affected by recall.Lot: 4329614, expiration date unknown.Patient switched to backup pump and cassette without issue.Did the reported product fault occur while in use with the pt? yes; did the product issue cause or contribute to pt or clinical injury? no.Is the actual cassette available for investigation? yes.Did we [mfr] replace the cassette? yes.Did the pt have add'l cassettes they were able to switch to? yes, recalled.Pump return tracking info is not available.Photographs were not provided.This is a continuous infusion.Setflow rate and volume delivered are unk.Position of pump when alarm occurred is unk.No add'l info is available at this time.Reported to (b)(6) by pt/caregiver.
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