Investigation: an investigation method could not be applied, because products were not provided to us for investigation.No products at hand, therefore a failure description of the product is not possible.Batch history review: the device quality and manufacturing history records (dhr) have been checked for this product and found to be according to our specification valid at the time of production.There are no similar complaints against the same lot number.Explanation, rationale, conclusion and root cause: on the basis of the current information and due to the circumstance that we did not receive the complained devices for investigation, it is not possible to determine a definitive root cause for the mentioned failure.Root cause cannot be finally concluded.Therefore the root cause specific risk cannot be identified.The potential risk determined during initial vigilance evaluation remains valid.Based on the investigation results, a capa is not required.
|