Catalog Number M312 |
Device Problems
Incorrect, Inadequate or Imprecise Result or Readings (1535); No Apparent Adverse Event (3189)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/29/2022 |
Event Type
malfunction
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Event Description
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Customer reporting 1 discordant sars result between two instruments.No confirmation testing was performed, and symptomatic status of patient is unknown.
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Manufacturer Narrative
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Investigation conclusion: through technical interview it was found the customer was using expired media and the sample in question was mucoid and not processed correctly.Follow up with customer shows assay is performing as expected after change in media and sample processing tips.Root cause: possible technician processing error and/or contamination from expired media.Source: phone.
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Search Alerts/Recalls
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