There are multiple bd locations where this unspecified bd device may have been manufactured.A catalog and lot number could not be confirmed for this incident and without this information we are unable to determine where the device was manufactured.(b)(4).Medical device expiration date: unknown.Device manufacture date: unknown.Date of event is unknown; awareness date has been used for this field.Initial reporter facility name: (b)(4).Investigation summary: a complaint of tubing expanding during infusion was received from the customer.No product or photo was returned by the customer.The customer complaint of tubing ballooning could not be verified due to the product not being returned for failure investigation.A device history record review could not be performed because the lot and model number are unknown.Due to no sample being received, an investigation could not be performed, and a root cause could not be determined.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
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