The investigation included a review of data and information provided by the customer, trending review, product historical record review, and product labeling review.Ticket trending review did not identify any trends for the issue for the product.Product history record review did not identify a product issue related to the complaint.Labeling was reviewed and sufficiently addresses the customer's issue.The customer provided printed specimen reports for sid (b)(6) (seq 8612, s/n (b)(6)) and specimen id (sid) (b)(6) (seq 6733, s/n (b)(6)).Review of the specimen reports found that the retest results (run in open mode) are not comparable to the initial test (run in closed mode).In addition to the discrepant hemoglobin (hgb) results, red blood cell (rbc), white blood cell (wbc), and platelet (plt) results were lower as well, which might indicate a possibility of impacted preanalytical factors such as mixing and handling.The retest run generated several suspect (*) results for wbc and differential, with nvwbc, blast, fp?, and varlym flags.Review of the scatter indicated the degradation of the sample likely occurred.The sample storage condition is unknown.Per section 7, operational precautions and limitations, of the cell-dyn sapphire operator¿s manual, the sample stability for wbc/wbc differential, rbc, hgb, plt, and their associated parameters is 36 hours.In this complaint case, the retest was performed approximately 72 hours after the initial run, thus, the results on the retest were not reliable for the comparison to the initial run.Per section 1, use or function, of the cell-dyn sapphire operator¿s manual, under sample dilution and analysis: for both autoloader and open tube modes, the analyzer aspirates a nominal volume of 120 l of blood through the aspiration probe.¿short sample¿ error message indicating insufficient sampling volume was not generated for both runs.There was no indication to show that low sample volume was an issue in this complaint.Based on the information provided, preanalytical factors could not be ruled out as contributing factors to the discrepant results.Based on the investigation, no systemic issue or deficiency of the cell-dyn sapphire for serial number (b)(6) was identified.
|