The device lot met the release requirements and no non-conformances were identified.There are 0 complaints associated with the device part number, and 0 complaints associated with the device lot.At the time of the investigation, there was no capa and no trends associated with this event type.This event did not have a product return for evaluation.Xrays were provided which confirm the implant had fractured in two pieces.To determine a root cause further information would be required, specifically: when did it actually break? was there any follow up imaging completed post op? was there any bone growth/fusion viewed post op? when was the patient weight bearing / walking? what was the post operative protocol? was the patient compliant to the post operative protocol? what is the patient's gender/weight/age/comorbidities/risk factors? without further information, a root cause cannot be determined.Information from the complainant was requested in order to complete the requirements for the information that was requested by the country of incident reportable agency but no further information was received from the complainant.Complaints of this nature are monitored through tracking and trending.If a trend is detected, further investigation will be conducted through the capa/continuous improvement process.No further action is required at this time.
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The device lot met the release requirements and no non-conformances were identified.There are 0 complaints associated with the device part number, and 0 complaints associated with the device lot.At the time of the investigation, there was no capa and no trends associated with this event type.This event did not have a product return for evaluation.Xrays were provided which confirm the implant had fractured in two pieces.To determine a root cause further information would be required, specifically: when did it actually break? was there any follow up imaging completed post op? was there any bone growth/fusion viewed post op? when was the patient weight bearing/walking? what was the post operative protocol? was the patient compliant to the post operative protocol? what is the patient's gender/weight/age/comorbidities/risk factors? without further information, a root cause cannot be determined.Information from the complainant was requested in order to complete the requirements for the information that was requested by the country of incident reportable agency but no further information was received from the complainant.Complaints of this nature are monitored through tracking and trending.If a trend is detected, further investigation will be conducted through the capa/continuous improvement process.No further action is required at this time.The complaint device was returned via rma 22091 and received 2-23-2023.The returned device was observed from outside the packaging and was confirmed to be fractured.The package was not opened to remove the device as there was foreign matter in the packaging with the device that appeared to be human tissue.The subject device was observed to be fractured from inside the packaging, thus confirming the complaint event.However, there was foreign matter inside the packaging that appeared to be human tissue and therefore the device was not further evaluated.See the previous complaint investigation for further investigation details.The root cause still cannot be established and further information is required to determine a root cause.
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