The event occurred in china.It was reported that the error message ¿head error¿ occurred on the rotaflow console and the pump stopped during use.The speed was by 3200 rpm (revolutions per minute) and flow rate was 2,5 liter.The device can´t be used normally after the device was turned on again.The hospital immediately replaced the machine with another device without consequences for the patient.No harm to any person has been reported.The rotaflow console (rfc) with s/n number (b)(6) and the rotaflow drive (rfd) with s/n (b)(6) was investigated by a getinge field service technician and the technician was able to confirm the reported "head error" on the rotaflow drive.The rotaflow drive (rfd) with s/n (b)(6) was sent back to manufacturer for repair.During the investigation by the getinge service department on 2023-06-14 the reported "head error" could not be reproduced.Thus, the drive was sent to the supplier emtec for repair.On 2023-07-05 the supplier emtec was unable to reproduce the reported failure "head error".Preventively, the electrical parts has been replaced by the supplier.After functional test at the getinge service department on 2023-07-14 the device was sent back to the user.The reported failure "head error" could not be confirmed, however the following root causes could be determined for the head error: the head error follows the sig error.When the ultrasonic cream is applied (due to the sig error) to the flow bubble sensor and the disposable is moved close to the rota flow drive, the magnets in the centrifugal pump interfere with the sensors in the rota flow drive.This error can be overwritten by restarting the rota flow console.If the rpm / lpm is set to zero and the drive as well as the inserted centrifugal pump is shaken this causes magnetic uncoupling of the centrifugal pump and thus leads to the head error.This error can be overwritten by restarting the rota flow console.Rota flow console: a device history record (dhr) review was performed on 2023-02-06.There is no indication that manufacturing issues occurred, thus production related influences are unlikely to have contributed to the reported failure.Rotaflow drive: a device history record (dhr) review was performed on 2023-08-02.There is no indication that manufacturing issues occurred, thus production related influences are unlikely to have contributed to the reported failure.In order to avoid reoccurrence of the reported failure, the customer will be informed by the getinge sales and service unit (ssu) to follow the chapter in the instruction for use heart-lung support system rotaflow system| 4.4 | en | 15.Chapter 4.1.3: switch off the rotaflow console on/off switch before connecting the rotaflow drive to or disconnecting it from the rotaflow console.Otherwise the rotaflow console may be damaged.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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