It was reported that the implant fell off the handpiece onto the floor.However, the unknown driver was not returned so visual evaluation could not be performed.One (1) tsx¿ implant, 3.7mmd, 8mml (tsx37b8) was returned for investigation, see attached images in complaint.Visual evaluation of the as returned implant identified no damage that could lead to malfunction.Functional testing to recreate the reported event could not be completed since not all devices were returned.However, functionally tested the tsx37b8 with an in-house driver where the implant engaged, retained, and disengaged as intended.No pre-existing conditions were noted on the per and the implant¿s intended dental position is unknown.The customer did not provide any pictures or x-rays.Appropriate documents reviewed.Dhr review was completed for the subject lot number, 1259775.It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Lot was inspected and passed all acceptance criteria by qa.Complaint history review was performed for the reported lot number for similar events and no other complaint was identified.Unknown driver: dhr and complaint history review could not be performed, as the subject lot number associated with the reported product is not available.Zimvie quality management system (qms) has controls in place to prevent the distribution of non-conforming product and ensure the product is within specifications.March post market trending was reviewed and there were no actionable events or corrective actions for the reported event or product.No actionable items have been triggered that will affect complaint handling on our end for this month.Therefore, based on the available information, device malfunction did not occur, and the reported event remains unverifiable due to not all products being returned.The following sections have been updated: h3: changed "yes" to "no.".
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