A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.No physical sample has been returned for evaluation, therefore, the condition of the product could not be verified.When this type of issue occurs, a sample will need to be returned for examination of the product involved as it may provide clarification as to the cause for the reported failure.If possible, the customer should provide with a photo of the reported issue in order to help with the investigation of this complaint.A review of the reported pak's bill of materials (bom) shows the suspect product is bd5128- needle,30gx1.The root cause of the customer's complaint could not be established as a sample has not been received and the condition of the product could not be verified.Without analysis of the sample, it is not possible to isolate the root cause.Quality engineering materials has notified the supplier of this complaint issue per procedure.The supplier has acknowledged the complaint and concluded the root cause for this complaint is not known, therefore, specific action with regards to this complaint cannot be taken.Based on current tracking, there are no adverse trends for this reported complaint.The manufacturer internal reference number is: (b)(4).
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