It was reported that the patient was increasing every month now due to side effects (nausea, diarrhea, foot pain, and headaches).Patient reported an issue with infusion set last week, when it did not connect to the site correctly.The pump alarmed and delivery was stopped for 20 or 30 minutes.Patient was unsure if she was supposed to change cartridge in that situation, she changed cartridge and tubing.No other information available.Reported to by patient and /caregiver.No medical or surgical intervention was reported.Additional information received by smiths via email on 04 aug 2021: no device will be returned.The infusion set was attached incorrectly.Pump still in use.No other information provided.
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Device identification and protocol number are unknown.No product information has been provided to date.This mdr was generated under protocol (b)(4), as a result of warning letter cms#: (b)(4).No causes or potential causes of the customer's reported problem were found during the review of service and repair records.No product sample was received; therefore, visual and functional testing could not be performed.The reported issue could not be confirmed as no product sample was received for evaluation.If the product is returned, the manufacturer will reopen this complaint for further investigation.
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