This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms#(b)(4).No problems or issues were identified during this device history record review.No product sample was received.Visual and functional testing was performed.The device was found in-tact, and the event history log (ehl) showed a high-pressure alarm message after pump starting.Performed pump's pressure switch test and the test results were found to be activated high out of the pump's manufacturing specifications.The investigation was unable to repeat or confirm the customer?s reported issue.It was recommended that the downstream occlusion sensor be replaced.The root cause of the reported issue was undetermined.
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Per medwatch: it was reported that the patient called to state that the pump failed due to high pressure alarm.The patient was unable to get it working again.She tried to switch to her back up pump while calling us.However, she stated she passed out and her sister called the emergency medical technician) (emt).The patient stated it was around 15 minutes from pump failure to when the backup pump was able to restart.The patient later reported that the back up pump was infusing correctly/successfully.Also received a call from the hospital, stating the patient has been admitted due to (unspecified) "changes in the patient's lab values".No further information has been provided.
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