Based on the claim against the product by the customer noting image upside down, an investigation was completed to determine the cause of this reported event.The reported event was addressed with phone support.The customer reseated the endoscope, and the movement was normal.No site visit was conducted.The system was working properly, and no additional action was required as the issue was resolved.This complaint is reportable malfunction event due to the following conclusion: it was alleged that the endoscope had opposite movement.Poor camera control could result in unintuitive motion and subsequent tissue damage.At this time, the root cause of the failure is unknown.While there was no harm or injury to the patient, the reported failure mode could likely cause or contribute to an adverse event if it were to recur.
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It was reported that during a da vinci-assisted oophorectomy surgical procedure, the image was upside down and the instruments moved opposite.The issue was opposite movement on both instruments, the customer reseated the endoscope and then movement was normal.The customer proceeded with the case and would test the endoscope shaft roll at end of procedure and return as needed.The procedure was completed with no reported injury.
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