A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.No sample was returned for root cause evaluation for this report.An investigation has been performed on prior complaints of a similar nature for the same lot.The contributing factor of these similar events has been related to pos 3 id breaking off of a posterior cassette configuration.The cassette will be recognized as a posterior cassette with manual stopcock (incorrect) but will pass priming and intraocular pressure (iop) calibration successfully.However, during fluid air exchange (fax) mode, fluid (instead of air) continued fluid flow will observed as described in this reported event.Although the console recognizes the cassette as a posterior cassette type, the broken identification (id) tab contributes to improper recognition by the console (cassette with manual stopcock).This observed issue will result in no air during fax mode.While contributing factors, such as the broken id tab and improper recognition of the posterior cassette have been identified, the root cause for these failure modes is under investigation by the manufacturing site.An action was opened to determine a root cause and corrective action was taken for complaints of a similar nature.When the internal investigation has determined root cause, actions to address root cause will be planned and completed.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.No further action has been identified for this reported event.The manufacturer internal reference number is: (b)(4).
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