H6: investigation summary: it was reported the scale markings came off the syringe.To aid in the investigation, one sample with no packaging blister and one photo was provided for evaluation by our quality team.A visual inspection was performed and the syringe has an incomplete scale marking.The photo provided shows the sample received.No other defects or imperfections were observed.This defect could occur if there is a jam during the syringe barrel printing process.A device history record review was completed for provided material number 309653, lot 2327929.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.The sample will be shown to associates for awareness.To date, there have been no other similar events reported for this lot.Based on the investigation and with the returned sample analysis the symptom reported by the customer is confirmed.
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