The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the insertion flexible tube steel braid piercing.Based on the result, we concluded that it was caused due to the excessive force applied on the insertion flexible tube.In addition, our technician confirmed that the light guide cable for prong coating damage, the bending rubber dirty, the insertion flexible tube dirty, the ocular trim ring loose, and the insertion flexible tube twisted; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0628(ift)"" and/or the risk analysis results, it was evaluated to submit mdr.
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